Rokbak Aftermarket Training

19 September, 2025

Rokbak aftermarket training manager Tommy Moore

First published in the September 2025 issue of Quarry Management as Built, not taught

How Rokbak’s hands-on training powers real-world results

A training philosophy forged on the factory floor is delivering a new level of customer support. At its heart is aftermarket training manager Tommy Moore, whose own journey from builder to global trainer has shaped a unique, hands-on programme that provides lower operating costs, greater machine uptime, and a rock-solid commitment to partnership.

For Mr Moore, a lesson on articulated dumptrucks (ADTs) does not happen in front of a PowerPoint slide. It happens on the workshop floor, tools in hand, surrounded by the very components that keep a job site productive. It is a hands-on, practical approach that perfectly mirrors his own journey through the company and embodies the brand’s commitment to its customers and dealers.

Mr Moore’s career with the Scottish manufacturer did not begin in a classroom, but on the assembly line, physically building the haulers the company is known for. That foundational experience, moving from the line to mechanical engineering, where he rewrote the standard operating procedures (SOPs) for building the trucks, gave him a granular understanding of every nut, bolt, and system.

It is this deep-seated, practical knowledge that forms the core of Rokbak’s highly effective training philosophy.

Learning by doing

‘You can talk all day pointing to a picture, but it’s not the same as walking a group of technicians over to a machine, showing them the component and demonstrating how it works right there in front of them,’ Mr Moore explained. ‘When we discuss a part of the truck, we work on that part. We have a full workshop here at our headquarters in Motherwell, Scotland, where we can strip a machine down and rebuild it. That’s how people truly learn.’

This philosophy is about more than just effective teaching; it is about delivering tangible value to Rokbak customers. The training, which is provided free of charge to dealers and end-users, directly impacts a machine’s total cost of ownership (TCO) and uptime.

Mr Moore (right) with representatives from dealer Case Power & Equipment in Florida, who travelled over to Scotland from the US for the training

Driving better performance

A key focus is educating operators – or teaching technicians how to educate operators – on how to use the trucks to their full potential, which takes pressure off consumable parts.

‘A big part of our training is showing field engineers and operators how to use the truck’s technology properly, like the retarder and gear-changing techniques,’ said Mr Moore. ‘If an operator isn’t using the retarder correctly, for example, they can burn through a set of brakes three times quicker than they should. By teaching them certain driving techniques, we save the customer money and keep their truck running.’

On-site, hands-on

With a target to have 70% of dealer technicians trained globally, Rokbak’s programme is the core of the company’s customer support strategy. The four-day courses held at the Motherwell facility – complete with a test track – are comprehensive and tailored. Mr Moore and his colleagues often contact participants in advance to understand any specific issues they are facing, allowing them to set up practical demonstrations to solve real-world problems.

Rokbak's well-equipped training workshop at the company's headquarters in Motherwell, Scotland

This bespoke, hands-on approach is a far cry from the one- or two-day sessions that are common in the industry. For Rokbak, the investment in time and resources is a clear differentiator.

‘Being able to physically strip down an axle or transmission and have technicians get their hands on it is something we are very fortunate to be able to do,’ noted Mr Moore. ‘We want them to leave here 100% comfortable with the truck.’

In Tommy Moore’s view, nothing can replicate the value of getting hands-on with components

That commitment extends far beyond the factory gates. Whether travelling to Ghana, Australia, or Indonesia, the rule is the same: training must happen with a truck on site.

‘You can’t keep a group of 15 technicians interested with a presentation in a meeting room, especially when there might be some language barriers,’ he said. ‘But get them out on the iron, doing tests, checking pressures, and diagnosing issues together – that’s a language everyone understands. They get hands-on with it.’

Participants can strip down a real Rokbak articulated hauler to understand how every component ticks

More than a training session

At the end of each course, attendees leave with new knowledge and appreciation for the Scottish culture and, just as importantly, Mr Moore’s phone number. It is a symbol of an ongoing partnership.

‘We want our customers and dealers and their technicians to know we’re always just a phone call away,’ said Mr Moore. ‘Our goal is to give them the knowledge and support they need to get the job done. Their success is our success.’