New global training certification programme introduced for Metso Outotec services professionals
METSO Outotec have launched an integrated competence development programme, called the Services Certification Program, which is targeted at the company’s service employees working on site.
The company has an extensive footprint of more than 3,000 field services professionals and additional support resources close to customer operations. The new certification training programme has been designed to validate and develop employees’ knowledge and skills at servicing their respective products and technologies.
‘Our customers already express strong confidence towards our service experts’ knowledge and technology competences, but with the development programme, this expertise will be officially validated and standardized across the world,’ said Markku Teräsvasara, president of Metso Outotec’s Services business area.
‘We have a unique opportunity from being able to combine strong maintenance support with process knowledge. To achieve our ambition of being the preferred services provider in our industry requires us to strive for unified development of industry-leading competences based on high performance and safety standards, and resulting in exceptional customer experience.’
The Services Certification Program consists of three distinct and progressive training levels that allow personnel to develop their skills and apply them in on-the-job situations, and to validate existing work experience.
All services personnel must achieve a License to Service certificate before starting the certification programme, to ensure a shared understanding of what ‘service’ means within Metso Outotec and to clarify the standards, including safety, all are expected to hold themselves to in their work.
The Services Certification Program is designed and managed by the Metso Outotec Training Academy organization, which manages all technical and product training globally within the company.