Renault Trucks launch new online recall checker
New Vehicle Recall & Campaign Checker to help operators stay ahead on safety and compliance
IN a major step toward increasing safety transparency and reducing unplanned downtime, Renault Trucks have launched a new Vehicle Recall & Campaign Checker – a fast, easy-to-use online tool that allows operators and fleet managers to check whether any Safety Recalls or Customer Notifiable Campaigns apply to their vehicles.
With a simple vehicle registration/VIN input, users can now instantly view if any actions are outstanding and, crucially, where to get them resolved free of charge at a Renault Trucks dealer.
‘Customer notifiable campaigns and recalls are a normal part of any manufacturer’s commitment to safety and ongoing improvement,’ said Simon Crotty, head of parts and commercial support for Renault Trucks UK.
‘Renault Trucks pride themselves on quality, reliability, and safety for drivers, passengers, and other road users, so we’ve made it as straightforward and transparent as possible for our customers to check their vehicle status and take timely action, with full support from our service network.’
Over a truck’s operational life, ownership changes, locations shift, and non-franchise servicing can sometimes result in important updates not being completed, often due to a lack of information visibility.
Renault Trucks’ new system is designed to close that gap, giving operators clear access to vehicle status information, even if a truck has not visited a Renault Trucks dealer service point in years.
‘This tool is about bridging the visibility gap in today’s fleet operations and giving control back to the operator,’ added Mr Crotty. ‘It’s quick, clear, and gives them the information they need to make the right decisions for optimum safety, reliability, and uptime.
‘It’s a fair and future-facing approach and it flags that action is required. That’s where our new tool really adds value, supporting fast resolution with minimal disruption.
‘Whether the campaign is a safety-related recall or a customer technical enhancement, resolving it quickly helps protect vehicle performance, compliance, and long-term fleet reliability,’ concluded Mr Crotty.
Customers can check their vehicle now by entering the vehicle’s VIN/registration Vehicle Recall Check here.
