Centralized support for Bell customers in Scotland
Bell Equipment bring mechanical after-sales support in house for clients north of the border
BELL Equipment UK are bringing their vehicular support division ‘in house’ for clients in Scotland.
In a move designed to personalize the service they offer to customers in the region, Bell have strengthened their team with the appointment of service supervisor Gareth Griffiths as the main contact for service in Scotland, parts manager Gordon Jones as the contact for the Falkirk depot and parts, and James Dobbie as the region’s product support representative.
The team will be supported by regional sales manager Russell Conn, who joined the company last year.
By bringing together their mechanical service and maintenance offerings in Scotland through the Falkirk depot, Bell Equipment say this centralized approach will consolidate technical expertise, streamline communications and present customers with a linear route to all preventative-care and repair support.
‘After assessing the needs and preferences of customers in the region, we’re feeling extremely positive about the decision to bring all Scottish customers’ mechanical after-sales support under the Bell Equipment umbrella,’ said Andy Pearce, technical and after-sales manager at Bell Equipment.
‘We believe the ability to offer a holistic service – from the purchase of a Bell machine, to maintenance and ongoing support – will prove to be extremely beneficial to our customers in the region.
‘The move will also allow Bell to have greater control over the standards of care and service provided to their customers and will simplify the process of service and repair for the clients themselves.’
