Volvo Penta appoint SMT GB as new industrial dealer
Appointment part of strategic initiative to deliver long-term service value and foster digital solutions
VOLVO Penta UK & Ireland have announced the appointment of SMT GB as part of their strategic initiative to strengthen their dealer network and enhance service delivery across the industrial power solutions sector. The joint initiative will focus on delivering long-term service value, fostering digital connectivity, and providing high-performance support.
This new partnership focuses exclusively on the Volvo Penta Industrial division, providing a significant opportunity to expand SMT GB’s aftermarket capabilities and enhance service levels for existing and new customers. This strategic approach aims to enable a network that can deliver world-class service throughout all stages of the equipment lifecycle, encompassing diesel, electric, and hybrid systems.
‘By aligning with partners who share our vision for excellence, Volvo Penta UK & Ireland are poised to enhance customer satisfaction and operational efficiency. SMT GB will be instrumental in delivering exceptional customer service, offering expertise and resources that empower customers to maximize their investments and achieve their operational goals,’ commented Tim Barclay, director of service market industrial at Volvo Penta UK & Ireland.
Nick Allen, chief executive officer of SMT GB, added: ‘Partnering with Volvo Penta UK & Ireland is a major milestone for SMT GB. It’s not just about expanding our service offering – it’s about building a stronger, more sustainable future for our business and for our customers. Volvo Penta’s industrial engines are trusted worldwide, and by bringing them into our portfolio, we’re creating new opportunities for growth, innovation, and service excellence.’
In their commitment to creating a more specialized and capable network, Volvo Penta UK and Ireland say they are refining their dealer partnerships to prioritize those with deep technical knowledge, financial stability, and a strong dedication to investment.
Aftermarket support will be provided for new and existing customers from SMT Customer Support Centres across Great Britain. Initially, SMT will be focused on the sales of service and repair parts and labour, and warranty management to support customers of Volvo Penta UK & Ireland.
‘The new partnership between SMT GB and Volvo Penta UK & Ireland is an important step forward in future-proofing Volvo Penta’s Industrial dealer network across Great Britain,’ said Jon Taylor, business development manager at Volvo Penta UK & Ireland. ‘SMT have a strong and well-established presence, with facilities located throughout Scotland, South Wales, the Midlands, and the South West. Their broad geographic footprint, combined with a network of strategically positioned service engineers, enables them to deliver exceptional support and customer satisfaction.
‘With aligned values and extensive expertise in the Volvo brand, SMT are well positioned to strengthen our customer service capabilities. I look forward to working alongside the SMT team as we continue to support and enhance the experience for our valued Volvo Penta UK & Ireland customers.’
With this appointment, Volvo Penta say they are reaffirming their commitment to delivering innovative power solutions that meet the demands of a rapidly changing market, and that as Volvo Penta UK & Ireland continue to invest in their dealer network, customers can look forward to enhanced service offerings and a more connected experience.
Commenting on the future development this appointment allows, SMT GB business development director Lucy Couturier added: ‘This is a huge opportunity for SMT GB and our customers. With Volvo Penta’s industrial engines in our service line-up, we can offer even more expertise, faster support, and smarter solutions. It’s a natural evolution of our aftermarket strategy, expanding our capabilities, empowering our teams, and making sure our customers stay productive and profitable.’
