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Hitachi introduce remote equipment monitoring service

Hitachi's remote equipment monitoring service

Japanese firm creates two new machine-monitoring systems for its Global e-Service

HITACHI Construction Machinery (Europe) NV (HCME) have developed two new remote machine-monitoring systems as part of their Global e-Service online application. Available in numerous languages, ‘Owner’s Site’ and ‘ConSite’ allow operators to monitor their Hitachi Zaxis-3 and Zaxis-5 crawler/wheeled excavators and ZW-5 wheel loader models remotely through Global e-Service.

The machines send operational data on a daily basis via GPRS or satellite to This allows immediate access to the new and improved Owner’s Site service, and the vital information that is required to support Hitachi machinery and operations on construction job sites.


As each project is different, the Owner’s Site dashboard can be customized to view all the relevant data by defined machine group or job site. Comparing the ratio of operating and non-operating hours, for example, helps to boost productivity and enhance the efficiency of each machine.

Running costs can also be managed more effectively by analyzing a machine’s fuel consumption. Furthermore, the effective management of maintenance programmes through the Owner’s Site system will help to maximize the availability of Hitachi machines.

As an automated service report provider, ConSite is designed to send a monthly email summarizing the information for each Hitachi machine. This includes a detailed analysis of the operational data, mode ratios and hours. The operational data highlights daily working hours and fuel consumption in a colour-coded calendar format, giving an insight into how productive and efficient a machine has been in the past month.

There are also non-operation and swing efficiency ratings, and ratios that compare the machine’s performance against the same model class in the same region.

The ConSite monthly report is stored in the Owner’s Site for ease of reference. In addition, in the unlikely event of a fault, an emergency alarm report is sent to the owner and the local authorized Hitachi dealer for immediate action.

‘Global e-Service continues to enhance the customer experience of using and managing Hitachi construction machinery through these two unique developments,’ said Tom van Wijlandt, HCME’s assistant manager service development. ‘Owner’s Site and ConSite will provide information that they can use to maximize efficiency, minimize downtime and improve the overall performance of their Hitachi fleets.’


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