Service initiative from CDE helps raise plant production levels
A new after-sales and service initiative from CDE Global is delivering an increase in both plant production levels and efficiency since it was launched in the UK market in June, according to the company.
The initiative is being led by service manager Ryan Barker who is responsible for a team of CDE service engineers operating throughout England, Scotland and Wales.
Servicemax is a suite of support systems designed to help operators maintain optimum production levels and plant efficiency.
Kevin Sheehy, spares sales manager, explained that both he and Ryan have spent considerable time in the last three months visiting customers’ sites in order to conduct the full plant audit which is the first stage of the Servicemax process.
Ryan Barker commented: ‘At the outset there was a little suspicion about the motives behind the system but when we discussed what was involved and our customers realized it was a no strings attached visit to site from one of our service engineers the initiative really took off.’
CDE carry out an initial plant audit that comprises a detailed plant report which is given to the customer who is free to act on it as and when they deem appropriate. The report goes into extensive detail on suggested maintenance regimes that will help improve plant performance, observations on any potential health and safety issues that the CDE engineer has come across during the visit and a list of spares that it is recommended the customer hold in stock to ensure that plant downtime is minimized when spares need to be fitted.
Following the success of the Servicemax initiative in the UK, CDE Global have embarked on a training programme with their worldwide dealer network to allow all customers to enjoy the productivity benefits it brings.
‘The decision was made to initially launch Servicemax in the UK as it is here that we have the in-house team to deliver the service,’ explained Ryan. ‘The coverage we have throughout the UK market not only with the number of washing plants that we have installed but through the team of service engineers that we have working in market allows us to ensure our UK customers can avail of the benefits of the initiative before it is introduced globally.’
The Servicemax initiative runs parallel with CDE’s performance-guarantee scheme and extended three-year warranty on all new equipment purchases which was announced by CDE Global in July.
Terry Ashby, CDE’s general manager in the UK, said: ‘All of these new initiatives are focused on demonstrating to our customers our commitment to ensuring their equipment operates at optimum efficiency. We believe this new collection of customer-support schemes is far in excess of what is on offer from any other equipment suppliers on the global market.’
Further details on the Servicemax initiative can be obtained by contacting CDE on (028) 8676 7900 or using the form below.