Caterpillar launch library of ‘how-to’ maintenance resources
New series of DIY videos and blogs to help customers confidently maintain their Cat equipment
CATERPILLAR have recently launched a comprehensive library of how-to videos and articles for customers who prefer to do their own maintenance and repairs. The library includes a new series of do-it-yourself videos designed to help customers confidently maintain their Cat equipment. The how-to instructional videos provide simple, clear, and easy-to-follow instructions for common maintenance, repair, and inspection tasks. Developed by Caterpillar experts, the series is designed to instil confidence in customers that they can properly perform these tasks.
‘Customers can view these short how-to videos with the goal of making it simple, clear, and easy for them to maintain their Cat equipment,’ said Jay Ramasamy, vice-president of sales and marketing for Caterpillar’s Construction Industries Services Division (CISD). ‘They were developed in direct response to what people are requesting most for common repair and inspection items. They are designed to help save customers’ time and money and assist those who prefer to do their own maintenance at a time that’s convenient with their production schedule.’
The Caterpillar DIY video series serves as a supplement to the machine’s operation and maintenance manual (OMM) and boosts the confidence of visual learners to get the job done correctly. The current library includes nearly 60 how-to videos produced in English with subtitles in 23 different languages, and Caterpillar are continuing to expand the variety of videos offered.
To complement the DIY videos, Caterpillar have also developed a blog series covering the most popular maintenance tips. The articles break down inspection, maintenance and repair, and replacement information into easily understandable steps, providing another solution to help boost the confidence of DIY customers.
Whilst often featuring a machine as an example, the maintenance information applies to all machines in general and is not specific to a particular model or type. The videos and articles cover everything from maintaining dozer precision cutting edges to installing batteries, and from replacing a fuel filter to testing the service brake on Cat equipment.
For customers who are upgrading their equipment, the series also offers clear and concise instructions on how to install various Cat upgrade kits, such as light guards, cab guards, and fire-extinguisher mounts. The articles and videos allow customers to quickly access the instructions they need. Moreover, customers can shop for the correct replacement parts or contact a Cat dealer directly from the article.
‘If the task requires a part or the repair becomes more involved than the customer anticipated, we have designed the blog site to allow the customer to quickly get the additional support they need,’ added Mr Ramasamy.
Customers can access Caterpillar’s DIY video series here, and their DIY blog site here.
